OSCE supports training on negotiation and communication for police in Armenia

On 30 June 2014 some 140 community police officers from territorial divisions of Yerevan city police department completed a training course on communication and negotiation techniques held by the Armenian Police and the OSCE Office in Yerevan.

The two-day courses were delivered by experts from the Centre for Excellence in Negotiation: Yerevan (CEN). It focused on theoretical and practical aspects of negotiation, communication techniques, building relationship and trust.

The training curriculum was developed in line with the best international community policing practices. It also took into account the results of the examination visits to community policing units in Yerevan. The trainers consulted with police officers on their daily activities, explored the problems they faced and solutions they found, as well as discussed the skills the police officers acquired over the past five years.

The OSCE Office also supported the development and publication of a brochure “Communication and Negotiation” with the material used during the training course that will be distributed among police officers taking part in the course, to ensure wider dissemination of knowledge and information.