OSCE Mission to Montenegro provides training support on performance management for Parliamentary services

In supporting Parliament’s efforts to introduce performance management principles in its work, the OSCE Mission to Montenegro organized three training courses for several units of the parliamentary service from 19 November to 6 December 2019 in Podgorica.  

A group of nine service staff members from Parliament’s Human Resources Department, the Parliamentary Institute, the Office of the Secretary General and the Secretariat of Committee for Political System, Judiciary and Administration participated in the workshops. They also discussed performance management tools that could be helpful in their work.

Lilit Hakobyan, Human Resources Expert, said that the training enhanced participants’ knowledge and understanding of performance management as one of the most important processes in ensuring the effectiveness and efficiency of the performance of public sector institutions. “The course focused on aligning organizational goals and objectives with those of the divisions and units and cascading them further down to the level of individual performance. One of the biggest achievements of the course was that the participants practiced techniques of performance measurement and obtained skills in developing Key Performance Indicators,” said Hakobyan.

Participants of the workshops stated that the training course was very practical and dynamic, with concrete exercises during which they were able to apply and test the presented tools on specific examples.