Montenegrin parliamentary services attend OSCE workshop on performance management

Aims and principles of performance management processes and steps to define key performance indicators was a focus of a two-day OSCE Mission to Montenegro workshop for officials from Montenegro’s parliamentary services, held on 19 and 20 November 2018 in Podgorica.

“This workshop is the result of the Mission’s longstanding co-operation with the parliament and aims at further supporting the parliamentary services by introducing modern performance management approaches,” said Lia Magnaguagno, OSCE Democratization Program Manager. “We will continue our co-operation in order to deliver efficiency gains across their operations.”

Performance management expert Julia Mager presented her experiences and facilitated interactive discussions on cross-cutting themes linking performance management to key performance indicators. “Managing performance is essential in improving institutions and will be extremely beneficial in fostering the effectiveness and efficiency of parliamentary services,” said  Mager.

Twelve participants engaged in group work and interactive tasks that helped them to learn about best performance management practices. Challenges to traditional performance management practices, as well as different purposes of modern performance management systems, were also discussed. The participants will continue to work with the expert in order to develop further key performance indicators in their respective areas.